Electrical Car Domicile Charger Installation Process

A guide covering the habitation charge install process, what to expect on the day and what yous should do to prepare.

Last updated: Nov 04, 2022 • 8 min read

  • Jump to Section:
  • Who installs your chargepoint
  • The chargepoint that is installed
  • How long an installation takes
  • What to prepare for your install
  • Changing your bundled time
  • The installation process on the solar day
  • Connecting to Wi-Fi
  • What comes as standard with your install

Summary

Your home charger volition be installed by friendly and experienced installers, who are regularly receiving v star ratings from customers.

  • A standard install typically takes around 2 hours.
  • The more information yous provide during the ordering process, the higher the chance your install will go ahead without delays on the mean solar day.
  • Have your Wi-Fi password prepare and so that your proficient tin connect your dwelling house charger to the internet, unlocking its total range of smart features.

Due to the COVID-19 pandemic and in line with the government'due south guidance, we have introduced extra measures to ensure the safe of our customers and staff during the installation.

  • We're conducting remote run a risk assessments pre-install to identify installs that have a "Lower Risk" of COVID-19 transmission.
  • Any installs that fall into the "Lower Risk" category will be eligible to continue.
  • Installs that fall into the "Higher Chance" category will be paused until we can reclassify them equally Lower Take chances.

Acquire more about our risk assessment process.

Who installs the electric auto chargepoint?

Our Installation Experts install Pod Bespeak charging points. They are highly trained and experienced electricians and part of their role is to understand the earth of electric vehicles and dwelling house charging, enabling them to aid with common queries during installation.

What will be installed?

Here's the specification of your electric car charger:

Solo charger comparison

Dimensions Colour Weight Enclosure Rating
Ø = 360mm, depth= 150mm Gray and Blackness 5kg IP54

Tethered chargers come with either a Type 1 cable (iv.8 k) or Type ii cable (7.5m). Universal chargers come without a connected charging cable. You can add a charging cable and other accessories in the checkout.

Learn more about the Solo 3 (Habitation) features and prices.

How long does it take?

Each install is unique, but standard installs have around 2 hours on average. If we can't consummate on the day because of any unexpected extra works then we will reschedule an installation date at a mutually convenient time.

Unexpected extra works quotation process:

  • If your installation doesn't meet the criteria for a standard installation we tin can usually still carry out the installation just an additional price may be incurred.
  • If this is the instance, we'll acquit out a free site survey and produce a no-obligation quote for the additional works. If the boosted work is minor and it fits inside your installer'south schedule for the twenty-four hour period we may be able to accept payment from you and complete information technology at that place and and then.
  • If in that location are significant additional works, we'll come back to you with a quote and if yous have, we volition re-arrange the installation.
  • If y'all make up one's mind non to proceed, a total refund will be provided for any payment that you've already made.

Tip: No one enjoys a failed installation visit. To avoid nasty surprises, we ask some key questions to identify potential snags. The more data you can provide the more likely your installation visit is a success.

What to prepare for your install?

  • Ensure the expanse effectually the distribution board/electricity supply meter is clear including the cable run route - specifically in pocket-sized spaces such us under stairs and in and around garages.
  • Have your Wi-Fi password ready so your installer is able to connect your chargepoint to the internet.

During the COVID-19 pandemic, information technology'due south peculiarly of import to clear any areas where your installer will need to work earlier they go far. This helps minimise any close contact during the installation.

Need to change your arranged time?

Non to worry, nosotros empathize that unforeseen circumstances can ascend. If you need to reschedule, delight abolish the date using the cancellation button from your confirmation email and we'll happily rearrange a time that'south more convenient for you.

During the COVID-nineteen pandemic, please as well go far bear on if anyone in your household is showing symptoms or is cocky-isolating. This will allow us to reschedule your install to a time when it tin be safely carried out.

Home Charger Installation

What is the installation process on the twenty-four hours?

  1. Your installer will confirm their arrival time with you in advance of the installation.
  2. Your installer will aid yous choose the best position for your charger based on your power supply and how you park your car.
  3. Your installer will firstly position and ready the charger past drilling and clipping the cable to the wall, so briefly plough off the power supply while installing the RCBO and connecting information technology to the main supply. They'll then do their last safety tests and make sure your home charger is ready to apply.
  4. Your installer will and then provide a full sit-in of your charger, what the unlike lights mean and how to go far bear upon if you take any questions later on.
  5. Finally they will demand your Wi-Fi password to complete the setup of your home charger.

To minimise risk during the COVID-xix pandemic, we accept introduced measures to protect you lot and your installer during the installation itself.

  • When your installer calls to ostend inflow fourth dimension, they will also check that the installation can still be classified as Lower Take chances to brand sure it is safe to go on.
  • Your installer will notice enhanced hygiene and social distancing measures on-site (and will expect y'all to do the same). This may include requesting yous to stay in a specific area of the business firm while working inside or communicating over mobile phone instead of face to face.
  • To minimise close contact, your installer will ask you to send an electronic mail, confirming nosotros take permission to claim the OZEV EVHS grant on your behalf (in identify of a concrete signature).
  • To further minimise close contact, instead of an in-person demonstration we will send you lot an email after the install with everything you demand to know about your Solo 3.

Why connect to Wi-Fi?

By connecting to Wi-Fi your home charger can offering:

  • Remote diagnostics, remote support issue resolution.
  • "Over the Air" software updates.
  • Energy usage reporting and associated features.
  • Admission to new smart features as they become bachelor in the Pod Signal App.

Learn more in our Solo 3 Charger Connection guide.

Is information technology secure?

Yes. Pod Point comply with information security, regulations and protocols:

  • Registered under Data Protection Register (ICO reg number Z2282125).
  • Regularly audited by CREST approved external agencies.
  • Databases are encrypted and ISO27001 compliant.
  • Payment systems are PCI DSS compliant.

Charging With A Solo

What comes every bit standard with your install?

Our standard installation package includes the following:

  • The plumbing equipment of the chargepoint on a brick or plaster wall, or to another suitable permanent structure.
  • Upwardly to 15 metres of black cable, run and neatly clipped to the wall between the distribution board / electricity supply meter and the chargepoint.
  • Routing of the cable through a drilled pigsty in a wall upwardly to 500mm (xx inches) thick, where needed.
  • The plumbing fixtures and testing of electrical connections and protections required for the chargepoint.
  • An additional iii way consumer unit, if required.
  • Installation of excursion protection in keeping with BS7671 regulations.
  • Upward to 3 metres (x feet) of plastic conduit to conceal interior wiring.
  • NB: Considering of the unique way Pod Points are engineered, they do not require an globe rod.


Some conditions and limitations that you need to know about:

  • The chargepoint must be located in your designated off-street parking area and be fixed at a height where information technology can't be hitting by a vehicle.
  • If fixing cable above one.8 metres (vi anxiety) is unavoidable then the installation may need to exist paused - and a charge may be incurred for whatsoever actress work needed. For your engineers safety, we instruct a thorough hazard assessment when working at height.
  • We can't, as part of the standard package, trench the cablevision clandestine or append it to a higher place ground - if something like this is required please contact u.s.a. and so that we tin can give you a quote in advance.
  • We can't run cable under floorboards or through ducting / ceiling voids / wall voids without a draw string (to pull the cable through), or if the floorboards have not been lifted. We can't take responsibility for reinstating flooring or other building materials after the cablevision has been laid.


Also note:

  • Installers are not able to work in crawl spaces, on roofs or in lofts if information technology is accounted unsafe by them.
  • Installers are non able to work in extreme weather condition (i.due east. flooding or intense rain). If information technology is not prophylactic to comport on, your installer will do as much every bit they tin can and we will render at a afterward date.

Read our full terms and conditions.

Remember that when you are using your charger the EV charging atomic number 82 must remain on your property and must non create a trip hazard for a fellow member of the public.

Tip: Hopefully you'll be happy with your install, only either manner please let u.s.a. know by rating the booking process, quality of installation on the 24-hour interval and the installer themselves. Yous'll receive an email after completion, reviews are posted online on reviews.co.uk or Trustpilot.

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